Phoenix, Arizona
Not resolved
1.0
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Called the Phoenix N. 3rd street office and got their recorded message that "walk ins are always welcomed".

That number, as all of them, will not let you leave a message. Went there today (7/26/16) at 1pm with no one in the waiting room. I was politely informed that I had to request my tests, pay, and make an appointment, all on the internet.

I called their 800 number and after waiting 10 minutes a service rep explained the procedures and had no answer as to why the individual office phone message did not contain this info. Poor business model.

Your poor ratings continue. I will not be back.

Product or Service Mentioned: Labcorp Customer Care.

Reason of review: Poor customer service.

Preferred solution: It doesn't matter. You have a culture of mediocrity..

LabCorp Cons: Business model for cash pay.

  • Poor Business Model For Cash Pay
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