If I could give less than 1 star I would. I arrived shortly after 10am knowing without an appointment I could have a long wait.
When I walked in the man at the counter (Longer dark hair in a ponytail) said "Welcome to LabCorp" to which some ladies giggled. That seemed to make the guy at the counter angry. The ladies said they had been waiting for over an hour but since I didn't have an appointment I figured it might take that long. Watching him process 1 client every 30 minutes was just ridiculous.
The lab tech came up and sat down to wait for him to do so. At one point he said, “The people are starting to get obnoxious!” Let me tell you, while waiting I watched the man, play on his phone, while laughing and texting or surfing. He wasn’t processing the people who were waiting for labs; they were sitting for up to two hours before he’d call them up to process their paperwork. He would talk down to or be very rude to clients who had been waiting for over an hour.
For example one woman had been there nearly 2 hours when she asked how much longer it would be, because she was fasting and she was starving, to which the guy actually yelled at her, he didn’t talk he yelled “Oh you’re not starving, there are people in the world who are starving, so don’t say that, you’re just uncomfortable but there are people who have it far worse” Another lady was called up to the counter after 2 hours, she had said this is perfect timing because she had an appointment at 11 and it was 11. He started yelling at her “Why didn’t you say something!! We’re not magicians, we can’t read minds, and how are we supposed to know you have an appointment unless you say something!” She replied very timidly, “Because I was here at 9am and I didn’t want to be rude and go before people who had gotten here before me.” Another guy heard him yelling at the lady who had the appointment, so he walked up to say, “Um I have an appointment” to which he was yelled at “Sit down I wasn’t speaking to you and I’ll call you up when I get to your name” Another woman stopped in to see if her paperwork had been sent over from her doctor. He looked very impatiently at her and asked her doctors name.
While looking for it he was slamming drawers, apparently looking for printer paper for his printer, and then he slammed the printer drawer, threw the clip board on the counter and then impatiently asked her what her name. That poor woman looked so uncomfortable that I was even feeling uncomfortable. So then he told her the lab orders had arrived and completely dismissed her while he YELLED out the name of the next person who he needed to process. When they didn’t answer because they had left because they were tired of waiting, he yelled their name again!
The waiting room is not large it’s about the size of my living room, the tone of voice and yelling he did to call people up was totally uncalled for. When people don’t respond, saying “For God Sake” and then yelling even louder is just not professional. The woman whom he dismissed was trying to ask him a question and he just put his hand up like “speak to the hand” and waved her to get away from the desk. She finally turn around, I had made eye contact with her and she had this bewildered look on her face.
I had been waiting over an hour but enough was enough I got up and walked out.
His behavior was unprofessional, rude, intimidating and embarrassing. I never felt so uncomfortable in a professional setting in my 51 years.
Product or Service Mentioned: Labcorp Customer Care.
Reason of review: Poor customer service.