This is the 2nd time I have had an unprofessional experience with Labcorp.
The first was having the 24 hr. urine collection somehow lost!
Yesterday, after carefully preparing another urine collection including refrigeration, I drove to the lab. When caught in heavy traffic due to an accident I called ahead and was told rudely that the lab would close at 3 pm despite. I arrived at exactly 3:01 pm and the doors were locked. I stood knocking on the door with the Federal Express guy who was there to pick up a package from them, and had also gotten stuck in the traffic.
Are these people inhuman? How can you treat a patient who is already so stressed going through all sorts of tests that way?
I do believe in kharma and one day the tables will be turned.
Product or Service Mentioned: Labcorp Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: Respect and sensitivy training seminars for personnel, a requirement. .
I didn't like: Unprofessional conduct.