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Additional Fees
Customer service
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Price Affordability
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Value for money

Went in yesterday for my 3 month lab work followup. I have to do it for 2 doctors I see.

Checked in as usual but got called back to window after a few minutes. Receptionist told me I had a co-pay of $40.12. I explained my insurance doesn't have a co-pay nor a deductible for lab work. Didn't matter.

She handed me a document and said I had to sign it. I looked it over and it said I agreed to pay Labcorp $40.12, even though I hadn't had the blood drawn yet. I refused to sign it and asked for my lab order back. I then went to my car and called my insurance company to see why they wanted to charge me.

I was told nothing had changed and I have a zero co-pay for lab work and zero deductible. I then called Labcorp's main office in Florida and explained the situation. The woman said I had to talk to billing. Since there is another lab company in my network, I will go there from now on/ Labcorp has just lost a 20 year customer.

Not to mention since I'm only 58, I have plenty of year's left.

Do you think they care? The answer is no.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service.

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I e-mailed & called Labcorp as to why they say they no longer take Humana Medicare Advantage Insurance. Never heard back form they.

When I called their main office in Tampa, I talked to a very rude LC employee that had no idea what I was trying to convey to her.

I finally just hung up as she was trying to put me through billing. I called Humana and they said LC is still in network and have no clue why they refused my insurance on this particular visit.


No they don’t care no one does!! Suck it up and pay!!!

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