I took my son who has Aspergers to the NE Baptist location Lab Corp for a pre-employment drug test. From the moment I wanted in, the receptionist was very rude.
My son takes medications that would obviously show up on his test (Vyvanse and Adderall). I brought the bottles of medicine in so they would know what he takes that is prescribed by the doctor. The receptionist rudely said, I don't need to see those, I don't do the testing. Okay, so obviously a Dr.
Lopez called my son and wanted to know what medicines he takes. So I had to make copies of the labels on all of his meds. Then, come to find out, they wanted to see my sons picture ID; but, failed to return it to him. I called that office yesterday to make sure they had it (which they did), and I asked if they could mail it to us.
She said no, we don't have any stamps. In all of the businesses I work for, if I did not do what I should have, I would not make the customer go out of their way. I would do what ever I could to not *** the customer off AGAIN.
I do monthly blood draws and urinalysis (and will be for the next 7 years)due to a medication I get infused for my Multiple Sclerosis (Lemtrada) and I use Quest Diagnostics. I had the option of using Lab Corp; but, now that I see how unprofessional the people are, I would never, ever use you services.
I will be letting Genzyme know how awful this location is and hopefully Lab Corp will no longer be a choice for any of the people taking their medicine. Maybe Lab Corp needs to do a better background check and remind their employees that customer service can make or break a company.
Reason of review: Poor Customer Service and Order processing issues..
LabCorp Cons: Unprofessional and unmotivated, Strongly dislike for the reasons i stated earlier.