LabCorp
LabCorp Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LabCorp has a 1.9 star rating from 477 reviews, with 38% saying they'd recommend it; most feedback reports dissatisfaction and 86% say they won't use LabCorp again.
Positive Feedback
Many reviewers praise the painless blood draw, easy online scheduling, and convenient locations; a number of individual staff members receive strong praise for helpful support.
Negative Feedback / Risk Areas
- Frequent LabCorp customer complaints about poor customer service and long hold times.
- Recurring billing problems, incorrect charges, and difficulty obtaining refunds or corrections.
- Lost or delayed results, incorrect orders, and inconsistent front desk staff behavior.
Key Takeaways for Future Customers
- Check LabCorp reviews and confirm appointments and hours before traveling.
- Bring clear insurance documentation and keep receipts to resolve billing issues promptly.
- Expect variability by location; ask for supervisor contact if results or service are delayed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LabCorp has a 1.9 star rating from 477 reviews, with 38% saying they'd recommend it; most feedback reports dissatisfaction and 86% say they won't use LabCorp again.
Positive Feedback
Many reviewers praise the painless blood draw, easy online scheduling, and convenient locations; a number of individual staff members receive strong praise for helpful support.
Negative Feedback / Risk Areas
- Frequent LabCorp customer complaints about poor customer service and long hold times.
- Recurring billing problems, incorrect charges, and difficulty obtaining refunds or corrections.
- Lost or delayed results, incorrect orders, and inconsistent front desk staff behavior.
Key Takeaways for Future Customers
- Check LabCorp reviews and confirm appointments and hours before traveling.
- Bring clear insurance documentation and keep receipts to resolve billing issues promptly.
- Expect variability by location; ask for supervisor contact if results or service are delayed.
Media from reviews
Goldsboro, North Carolina
Satisfied customer.
The representative I talked to, believe her name is Lori was absolutely phenomenal! I could not get into my account because of a deleted email address.
She guided me through the process of reestablishing my account and actually stayed on the line with me until I reconnected. You dont get customer service like that very often.
LabCorp is lucky to have her as a representative in customer support. Very professional and caring indeed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westfield, North Carolina
Avoid Mt Airy LabCorp at Walgreens
I had an appointment at 3:45 for a preemployment drug screen. I was checked in and at the same time a walk-in was checking in, however I completed before him and I sat down to wait at 3:40.
The walk-in was called back before me. I was then called in at 4:05 and was told that I put the wrong appointment type online and the drug screen system shuts down at 4pm. I reminded her that on the screen (which I have a pic of) it was showing I had an appointment and the other person had been a walk in so I should have been prioritized regardless of type of visit. I was advised that she will repeat that the system shuts down at 4pm.
As a customer service professional this is unacceptable. I was livid. I drove 35 minutes and waited 25 minutes to be turned away. Thankfully I have a few more days to take the drug screening.
However, her oversight could have cost me that job. Her name is Lexi and she needs retraining in customer service as soon as possible.
She couldn't even squeeze an apology out. I advised her I would report her and I will post this and send this everywhere possible.
Preferred solution: Apology
User's recommendation: Stear clear of this location
Henrico, Virginia
Excellent
Very professional. and got all my questions answered and taken care of my questionsI appreciate it all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLab Corp was testing criminal evidence with a forensic accreditation
Still waiting on a response from the forensic DNA department
In numerous cases, LabCorp was testing criminal evidence and wasn't accredited in forensic testing in those states where accreditation was needed. The assistant director testified in those cases and gave wrong information. Not accredited in forensic accreditation, but testing forensic materials.
- Not honest
Preferred solution: Apology
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransfer me to switch board, then voicemail
Transfer me to switch board then voicemail still no call back , I waited on hold over 10 minutes. No response
New York, New York
No telephone customer service to ask a question and my bills always require a long on hold to correct
Im on a 12 minute hold so far and will hang up soon.
Another idiot at their billing number provided this number which just places or dumps customers/patients On Hold.
According to my insurance plan, I can choose other labs and think I will make a change following this BAD experience.
User's recommendation: search around before choosing this company. I was once happy to be a customer but they are going downhill.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service
Horrible customer service. They want you to check in on machines that do not work.
The machine did not recognize my secondary insurance, so I keep getting bills and even went to collections, which affected my credit. The front desk clerk named Lelanni and the technician named Ed Larry were very rude and not at all helpful.
- Bad customer service
Preferred solution: Apology
User's recommendation: Don't use them. Horrible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zephyrhills, Florida
Didn’t receive my blood work results today and my portal
I received them the same day, not stat, but it's very important blood work. Last time I received it, the same day quickly. I'm still waiting for mine?
- Went great last time
- Waiting so long for results
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company wants me to keep a credit card on file with them. There is a class Action law suit regarding sharing information. I went to get my labs and they REFUSED. All oop met 2025 Bullies
I went to get labs drawn at my doctors request. I have BCBS and have met my deductible and all out of pocket max for 2025 due to chronic illness.
It is a PPO and I am REQUIRED to use Labcorp to get my claim paid. You do not get anyone intelligent on the phone. Yesterday I was PROMISED a call back from a Jessica Richards and of course, I NEVER GOT THAT CALL BACK. I can not tell you how much time and energy I have spent on the phone with these idiots.
I have chronic illnesses and this BS is RIDICULOUS. I will not be held hostage by this company. I would rather pay cash with another company.
There is a CLASS ACTION LAWSUIT going on as they are sharing your information with GOOGLE. NO you can not have my credit card to keep in your system.
User's recommendation: Stop allowing Lab Corp to bully you. They want your credit card info. I have had my identity stolen four times. NO WAY!
Having your identity stolen has nothing to do with a credit card on file at a medical provider. This lab, your doctor’s office and your insurance company have way more sensitive information about you to use for identity theft.
People who commit identity theft don’t steal specific credit card info.
It leaves a trail. They open new credit accounts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLessening Parents Rights
The place is a disgrace. Me, as my daughter's biological mother, has to wait a week after her alleged father in order to get DNA results, all because he paid for it and, out of spite, didn't write my name down.
Even though I brought her in for the test and sent in copies of her birth certificate, my ID, and court papers stating he has no legal rights to information on her due to a restraining order.
So now, while he sits with the results, I have to wait till court to find out because I won't get them in time. If this is how they treat biological parents, that is disgusting!
Preferred solution: Then to reconsider how they do things
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Dissatisfied
Appointment was scheduled a week and a half ago. I got a reminder the morning of the appointment.
I showed up at the scheduled time, and the office was closed for the day. While on the phone trying to sort it out, three other patients with scheduled appointments showed up at the closed office. The website showed the location was open (I had an appointment), but the door was locked with a note saying closed for the day. By the way, the call was not able to sort out the situation and put me on a list.
I had delayed a visit to my elderly parents in order to get my blood work done.
I would not depend on or use Labcorp in the future if given any choice at all. As far as how I would rate my experience, I gave it a #1 because 0 was not available.
Ormond Beach, Florida
Poor C/S
no one answers the phone, good luck if you have a billing issue
GO TO QUEST
GO TO QUEST
GO TO QUEST
GO TO QUEST
GO TO QUEST!!!
User's recommendation: GO TO QUEST
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint about an employee of Lab Coro
White employee @ 1224 S. Tamiami tr, sarasota, fl 34239.
Time 11:30 am. When I was called into lab for Lab Corp. The girl who did blood work on me, started screaming @ me, for asking questions about my blood draws. She could not tell me who one of Dr.s was, did not know where he was located and was screaming at me.
She then said I am not drawing you blood come back another day. I said My Dr.s appt is tmmrw . I need it done today. I said let the other girl do it.
The other girl who was black said I am going to ask the same questions. I go to this Walgreens Lab Corp every 3 months for Lab. I can't believe the way I was treated by that *** Something needs to be done. They think they can treat people rudely because their door is closed and no one can witness that treatment.
I have to go to this Lab Corp because of transportation issues.
If I am treated this way again there is going to be trouble. She also threw may Lab orders at me!!
User's recommendation: Don't go to 1224 S. Tamiami Tr Sarasota FL the people who work there are horid
You’re not going to be trouble for anyone. They will call the police.
Hospitals, Clinics and Medical Centers Expert Talks
4th COVID Vaccine, Monkeypox, Mask-Optional Policy
COVID, monkeypox, mask-optional policy: Are we safe? Watch an expert interview with Prof. Karen Jubanyik from Yale to learn more about viruses and how to stay protected.
Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.
Reno, Nevada
Went to LabCorp in Sparks after fast, found them permanently closed with a small note to find another location, which is about 10 miles away. Can't you people communicate? What an inconvenience.
Real pain. Only lab in this area my ins covers. Can't you at least take sign down so clients with disabilities don't trek all the way to the front door to see little card telling you to go somewhere else?
User's recommendation: Don't go
Complaint
Labcorp Employees at 1126 north church street fighting a patient this was unheard of I have heard of the stories about this site but to see in for myself was unbelievable patient behind the desk getting hit by two female employees a male trying to break it up but this was horrible other patients were pushed to the floor and hit on as well shut this place down and my question WHERE WAS MANAGEMENT
User's recommendation: Don’t go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rolling Hills Estates, California
No talk rule
I attempted to call four times with a question. I left four voicemails, as they do not answer phones!
I finally went in and tried my luck. The technician argued with me about the blood draw location, as I am a tough draw.
She finally gave up even listening to me and passed me off to another technician who did listen and nailed it on the first try! I'm not a fan of this company!!!
- Quick one arrived
- Horrific attempting to contact
Preferred solution: Better phone resolution
User's recommendation: Go elsewhere to another company!
About
Laboratory Corporation of America Holdings (LabCorp) is one largest clinical laboratories in the world. The company is a leader in the commercialization of new diagnostic technologies and genomic testing. The company is headquartered in Burlington, North Carolina. The headstone of the company is routine testing. The company operates patient service centers and primary testing locations throughout the country. LabCorp was the first commercial laboratory which used Polymerase Chain Reaction (PCR) technology when it took part in the development of genomic applications. The Center for Esoteric Testing (CET) performs the majority of specialty testing in the company. It consists of eight departments Diagnostic Immunology, Esoteric Immunoassay, Allergy, Hemostasis and Thrombosis, the Kidney Stone Management Program, Special Chemistry, Microbiology, and Clinical Toxicology.
LabCorp is ranked 270 out of 6851 in Hospitals, Clinics and Medical Centers category
USA
Companies Similar to LabCorp
Quest Diagnostics
“She had such attitude from the start. She tried ONCE to draw blood in one spot then said to come back...“
Getlabs
Request A Test
Walk In Lab
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Why would they apologize to you? YOU messed up.
I had an appointment and it was filled out correctly. She offered no proof otherwise.
I was the only patient there. There is no reason that she couldn't have worked it out. In customer service you ALWAYS apologize and offer to see what you can do.
Obviously you have never worked in customer service. As a customer service professional of over 20 years that's the LEAST she should do.
Having worked at labcorp (unfortunately) the system does in fact lock you out of certain things after a certain time. And as for taking late patients, management watches like a hawk and you get penalized for doing so. The way they treat employees and by proxy, patients is really gross.