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Customer service
Diversity of Products or Services

I had multiple experiences with LabCorp at three different sites. Rundown storefront facilities; rude, overworked, undertrained staff; and hour-long waits just to get blood drawn are all typical. But all that isn't as bad as their billing department. They chronically screw up billing secondary insurance for the balance due after Medicare pays, and sometimes even fail to bill Medicare. Then instead of correcting their billing errors they AGGRESSIVELY try to extort the balance from the patient, including threatening letters from their own collection agency. There is no legitimate problem with the claims (e.g. wrong diagnostic code). LabCorp just makes *** mistakes in their bills like omitting the patient's group code, billing the wrong BC/BS office, billing for the wrong amount, or not billing secondary insurance at all. They have the insurance information they need to bill correctly because they Xerox both sides of the insurance cards at every visit. The errors are completely their fault, but they won't do the work to fix them. It is cheaper to send threatening collection letters and *** often elderly patients into either paying money they don't owe or doing all the work needed to get the insurance company to pay (LabCorp’s responsibility as a preferred provider). Maximizing profit is LabCorp's only priority; customer service is an oximoron to them.

OBTW LabCorp Corporate HQ in NC has an F rating with the Better Business Bureau.

They don't care and they don't care who knows it. Such brazen greed. I have told all my docs NEVER to send any of my lab work to LabCorp ever again.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of excruciatingly long wait and business ethic. Please immediately contact the author of this review to discuss poor customer service of labcorp customer care. Labcorp needs to read this review and look into the issue (if any) according to poster's claims.

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