I was unpleasantly greeted by a young African American woman with long blue fingernail extensions and tattoos on her neck and arms. This woman's general demeanor and social skills were absolutely appalling. Upon sitting down to take my information this individual appeared annoyed at my presence since she now had to perform her "job duties", rather than continuing to surf the web. While chewing and popping gum in her mouth she proceeded to enter my information into her computer prior to drawing my blood. After providing all my information, she spoke in a demeaning tone to "Go sit in Room 2". I was unable to get this woman's name, and I hope that the records for my lab visit will denote the individual responsible.
When I asked to have my blood drawn lying down, she got very irritated and in an obnoxious tone said "jeez....you need to lay down?!...go over to room 1". While tying the rubber tourniquet around my arm she was extremely rough and seemed to take pleasure in over-tightening it on my arm. Without warning she then jabbed me with the needle, sending a sharp pain up my arm. Upon removing the gauze from the draw site later in the day, my arm had developed a silver dollar sized sub-dermal hemorrhage.
To say that I was dissatisfied with the service and professionalism at your facility is an understatement. This woman was extremely unpleasant, curt and insensitive throughout the entire 10 minute visit. I was so incredibly put off and poorly treated by this individual that I will NEVER go to one of your facilities again.
My experience was so deplorable; I wanted to document it so that you could hopefully prevent it from occurring again. This one person has managed to leave a very foul impression of your company and practices. While patient facing, this individual is a representative of your company, her actions have done a great dis-service to your professional reputation. I certainly hope you will take action to prevent this type of medical mistreatment and unprofessional conduct from continuing.