I am going to preface this by saying I have a huge fear of getting blood drawn. I went to a draw site on 9/23 to get my blood work done.
I had a 10:15am appointment. I was annoyed I wasn't taken until 20 minutes after my appointment time, but whatever, stuff happens. Everything at the draw site went well. My complaint is that they lost my labs.
It is now 10/5 and I still don't have my results. When my doctor called them, they had no record. I called customer service to see what was going on and it was a pain in the butt to even get a real person on the phone. When I got someone on the phone, they could only see results from a urine test I had on 9/28, no record from the 23rd.
They told me to call the site I went to. When I called them they said once the send the blood out they don't know where it goes and told me to call customer service. What terrible service! How do you just loose a persons blood or results?!
This is unacceptable.
Now I am furious that I have to go again because like I said, I am terrified to get blood drawn and sometimes pass out. Also, they put a claim into my insurance, so they still got paid!!
Product or Service Mentioned: Labcorp Blood Test Procedure.
Reason of review: Lost results/no record.
Preferred solution: Let the company propose a solution.
LabCorp Pros: Receptionist, Friendly staff.
LabCorp Cons: No record, Lost lab results, Hard to talk to real person on phone.