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On Sunday evening I made an online appointment to have my blood drawn on Wednesday at 10:15 AM. I arrived at 10:05 AM and signed in.

I went to the Kiosk and did what I was supposed to. The girl called my name to take copies of both my insurance cards. I took a seat and waited, waited, and watched people come in and leave while I still waited. I went to the girl at the desk at 10:40AM to find out why I was still waiting and my appointment being 10:15.

She said โ€œthey have your paperworkโ€. What is the sense of making an appointment if you do not honor. Your xpcustomer service leaves a lot to be desired. They finally sent me in at 10:40 to do my urinalysis.

I was told to go sit out in the reception area until I was called.

Very upsetting way to start the day. I left there at 10:55AM

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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