I've been there twice for new employee drug screens. First of all, their operation hours are impossible for a person who works a full time job.
The first time I went on a Saturday morning before Christmas - winter break. They had 1 person in office performing all tasks. There were about 20 people in the waiting room and only 1 person to process them all. I waited 1.5 hours for a simple drug test.
The second time, I arrived 3 minutes past 11 am on a Saturday morning and they refused to take me even though they were still oppen. They were rude, unsympathetic, and unaccomodating regardless of the tight timeline I was on. HORRIBLE customer service. Ruined my morning and inconvenienced me greatly.
Reason of review: Poor customer service.