I'm sitting here in Utica NY noticing this as well. I was told at my last draw by the very nice phlebe that I could maybe an appt and anyone who has an appt has to be seen first.
So I made 7am appt when I would normally fight to be among the first at the locked door at 6:30. I got here at 6:54 with a waiting room of about 8 people ahead of me. I checked the circle that says I have an appointment and write 7:00 next to it. It is now 7:23 and they are just taking people as they signed in.
Mind you, I'm the only one with an appt on the list.
Maybe having given my insurance info ahead of time will at least expedite my own experience. If they ask for it all over again, there will be words.
Reason of review: Poor customer service.