I visited LabCor on Friday, 9/13/13 to have a blood draw. I paid my $30.00 insurance co-payment and then was told I needed to be charged an additional $50.00 as a "hold" until my insurance paid the balance and then the fee would be returned. Preparing for the tests, I paid the fee. No other mention was made.
When I left, I started thinking about this. I have no binding agreement with LabCor to make sure they're paid. That's an agreement between LabCor and Blue Cross.
I did a Google search: LabCor Credit Card Charges and found a letter, issued by LabCor. The letter, of which I don't know who it was intended, states that the charge is "voluntary". It goes on to state that if a person pays it and changes their mind, they can return to the office and the charge will be refunded.
I returned to the office on the morning of Tuesday, 9/13/13 at 8:50 a.m. In inquired about the fee and if it was voluntary. The receptionist acknowledged it was. I then asked for it to be refunded. I was told "oh, it can only be refunded on the same day as the charge, you can speak with a superviser."
First, I was never told in the beginning the fee was "voluntary". Second, I was told I needed to physically return to the office for a refund. Nowhere in the letter from LabCor does it say "only on the same day". Third, why would anyone voluntarily give their money to a corporation to make sure their insurance company pays. Finally, what's with the "only on the same day?" Did they spend the money? Will I (or we, as this is happening to everybody who visits LabCor)get interest on this voluntary loan?
This is not how business is run. Monies are exchanged for services and/or products. "Potential" services are not paid for and there is no such thing as "voluntary".
Why isn't this voluntary policy told upfront? Why is LabCor not following their own written policy on refunds?
Monetary Loss: $60.