I had my first experience at Labcorp today in Hollywood Florida. I thought it was going to be a good experience because there were very few people in the waiting room and I had heard horror stories about hour long waits. I was taken in quickly by an employee named Julio. I could tell immediately he was not having a good day. I tried to be upbeat to help turn his mood around but he went from bad to rude.here are some of the things that happened:
He asked if I was ready to use the bathroom, it was for a drug test, and when I said I thought I was he said, "go back out and drink water". I thought ok a misunderstanding. I again told him I thought I was ready he said, "If you don't know go back out and drink water". I told him sometimes women in their 50's aren't sure but that upset him even more.
I asked if he had worked there long and he walked off and never answered. I thought he hadn't heard me so I asked again and he said, "Yes". I explained that I had a friend that worked for Labcorp and asked if he knew her, he said, "No". I told him she had worked in Hollywood and Deerfield and he said, I told you I didn't know her".
He then asked me to print and sign my name on a form and after I did he said I hadn't printed my name. I told him that was how I printed and to look at the difference between my printing and signing; he said, "Well I can't change you".
I couldn't get the box where my purse was open and I asked him if he would help me; first he just didn't answer and then he said the key was upside down. I turned the key over and tried again and still couldn't get it open; he then again said, "The key upside down". I turned it again and finally after fiddling with it I got it open.
There was nothing I said to him that didn't cause Julio to give an angry response. I really don't know what his problem was but it was obvious he didn't want to do the job he was doing. I've been to quite a few doctors, I'm a cancer survivor, and all of them have been kind and seemed to care about their patients. That is until I met Julio. I never will go back there again because it is obvious that management doesn't care how the patients are treated. I know this is minor compared to having a lab test screwed up or lost but unhappy employees do that.
I can see why there is a Labcorp Sucks website for patients. My advice is go to Quest if you can. They're always really nice.