When our family practice was owned by the drs, it was a wonderful place to go. All the medical staff was warm and caring.
Since being taken over by Fryecare it has become a nightmare. When you go for your lab work, which is done by LABCORP, they will give you an estimate of what they think you will owe once your insurance pays and then they attempt to bully you into giving them a credit card, which they will keep on file to pay the amount your insurance does not pay. Today I saw them haress an older patient, that at the very least was mildly confused , to pay this amount. He offered to pay in cash but was told no "we need a credit card to put on file".
He said his wife had one but she was in the car so he totters off to get her. While they did tell him that it was his choice, I'm pretty sure he felt obligated to provide one. When the wife comes in, she gives them the credit card and says she's never been asked to provide one before but they assure her this has been a practice for a long time now. While some people may want to do this, beware!
because if you have a problem it will take them months to correct it. I have my name along with my mother's on her checking account and when appling a check to her account, they marked throught the note on the check that had the invoice # on it and rather than applying it to her account, applied it to mine, which had a zero balance. It took between 5 & 6 phone calls over several months and faxing them a copy of the canceled check, to get this cleared up.
So really, do you want LABCORP to have the ability to charge your credit card before you have seen your EOB (explanation of benifits) from your insurance carrier? I don't think so!
Product or Service Mentioned: Labcorp Procedure.
Reason of review: Poor customer service.