Location: 27th and I17, Phoenix, AZ
I arrived at 8am, lobby was already 3/4 full - I had a 1.5 hour wait until I was brought back to the technician. This wait time is not unusual - the receptionist now tells you that you can avoid this if you go to website and get an appointment - only solves wait time for you, not crowd of people waiting.
Finally called - then I found out there was only one technician - which is not unusual when I come here - seems it is always short-staffed. Led me to room and told me to wait while she went next door to draw from a baby. She must have had difficulty and yelled to the receptionist to help her - receptionist told her to wait until she finished some insurance cards! Three-four minutes later she finally came back to assist.
Trash cans were full (930 am????), and floor was littered - too much to do for one technician and no extra time for cleanup/breaks...
Technician was very friendly, professional and qualified. When I mentioned that they seemed to be short-handed she tried to make excuses until I told here I was a regular and this was the norm. Also I observe that I seldom see the same people - suspect technicians in the know don't want to work here more than once. Your local manager seems to be better at making lobby signs (there are a ton of them....) than managing customer satisfaction.
In summary this is a poorly managed lab that has very low customer satisfaction/reputation and is not changing year after year - worst, it may be a terrible accident waiting to happen.
Product or Service Mentioned: Labcorp Receptionist.