This morning I took my daughter to have her blood drawn the lady at the front asked me for my insurance and a debit or credit card for any remaining balance. I asked, "Am I not supposed to authorize any charges beforehand? What is the remaining balance?" Her response, "Yes, this is for ANY unpaid balance the insurance doesn't pay so this would be for a pre-authorization."
The delivery was basically that it was part of the usual and customary registration process and that I had to provide my debit or credit card. She didn't inform me that they would use my card to preauthorize charges until I questioned her. I wasn't asked if I would like to provide my debit/credit card information in the event that there is a remaining balance, it would be taken care of without any further action on my part nor was I provided an acknowledgement form to sign consenting to authorize any remaining balance to be charged to my debit or credit card.
These unethical business practices are appalling and any rational person would recognize that this isn't right especially for people that don't speak the language or the elderly who are frequent clients and may not know or understand their rights. I witnessed an elderly woman searching and taking out everything from her wallet to provide a debit card. Lab Corp is deceiving clients and the last time I checked – it is called fraud. I plan on writing to Medicare, Medicaid and warning others.