LabCorp
Reviews and Complaints
Dr did not get my blood work results.
Micro management by LabCorp Supervisors and their Managers
Blood Test Review
Unproffesional and unqualified
Preferred solution: Let the company propose a solution
Collections Review
Most Rude Experience Ever 107th Nall Overland Park,KS LabCorp
I looked up lab corp locations online after my doctor's office said I could get my blood labs drawn at either a Quest Diagnostics or a Labcorp location. I chose Labcorp because there was a location next to my house.
The hours for the location stated it closed at 4:30PM on Fridays and walk-ins are welcome. No other instructions. I decided to leave work an hour early so that I could arrive by 3:45PM out of courtesy. I walked through the door of the lab at 4:04PM (after my GPS accidently took me to a labcorp that only does drug tests).
I went to sign in and had my lab orders snatched out of my hand as I was signing in, and was quickly berated. The labcorp employee at this location (his name is Christian according to his name tag) is one of the rudest people I have ever encountered. I work as a nurse and I can't imagine treating any patient the way he treated me. I cannot express his mannerisms over this message, but essentially he acted as though I was the biggest inconvenience of his life.
He openly, loudly, and angrily complained about me and my "large lab order" (5 labs, 3 vials of blood) in front of me and the other customers in the waiting room to his co-worker, all while making angry sighs and shaking his head repeatedly. After taking my information, the lady working with him handed my insurance card back and said "by the way, we ask in the future you arrive by 4:00PM". I just shook my head ok because I am a passive person by nature all while thinking, THAT IS NOT STATED ANYWHERE ON THE WEBSITE. IN ADDITION I ARRIVED AT 4:04PM.
PLEASE SHOW SOME MERCY AND GRACE FOR MY 4 MINUTE TARDINESS. While I was getting my blood drawn by Christian, my husband arrived in the waiting room after parking the car. That same lady co-worker of Christian was heard complaining harshly and annoyed to another customer in the waiting room how they will have to stay "soo late this evening because someone just walked through the door with a huge blood work order". So unprofessional.
I have stayed late on Fridays hundreds of times for my patients, and I have NEVER complained or made any sign of annoyance, especially to their faces. This is because healthcare is a BUSINESS and patients are the CUSTOMERS. I felt like *** when I left labcorp and honesly was on the brink of tears. I am having labs drawn for a scary potential diagnosis, and being treated this way was what I needed least at this time.
This is not how a CUSTOMER should feel. I will now in the future take my business to Quest Diagnostics where I hope that their employees realize the value of customer service and respect and the right for patients to CHOOSE healthcare services (hopefully most people have other options than labcorp).
In addition, after reading all these negative feedback comments, I am going to be very vigilant in making sure my bill is submitted correctly to my insurance.
Subscription Review
Labcorp..does not work
Preferred solution: Deliver product or service ordered
Incompetent Billing department
Preferred solution: Let the company propose a solution
Opened late, filthy facility
Opening Hours Review
Lab specimens never tested
Misdiagnosed Results
I had gone to PCP w/suspected uti. I have had at least one every month for past 3 yrs due to cancer, so I am quite familiar with symptoms. Urinalysis was sent off to Labcorp for culture to be run. I received an email with results indicating that they found only trace amounts of urogenital flora, 10,000 colony; no infection. This is a physical impossibility as my urine flow comes nowhere near the vicinity of my genital region. Part of cancer treatment was removal of bladder and I urinate via an opening in region of umbilicus. However, because of their not finding infection ( or possibly falsifying lab result) my dr sent me to see a nephrologist as my initial urine lab in dr's office showed the presence of protein in urine. When present without infection, this can be sign of serious condition. Because one kidney has already suffered atrophy and the other has nephrosis, it is imperative that I determined the cause of this protein. This put me through further testing, not to mention the pain I was already experiencing.
After going through testing and seeing nephrologist, i was forced to return to PCP when I began passing large amounts of blood in urine. Second urinalysis was done. Low and behold...I had a urinary tract infection.
I contacted lab and tried to inquire about the first failed attempt at diagnosis. I was treated very poorly and basically told mistakes happen. Well, this type of mistake can cost some people their lives. Had I not been persistent in seeking a second opinion and simply waited out the results from nephrologist, who knows what further damage could have been done to an already poor kidney? Then to add insult, you act like it is no big deal. I assure you to those who are relying on these results, sometimes for life saving treatments, it matters a *** of a lot!
On top of that, this is the same lab facility which a few years prior had completely missed the existence of my cancer. I had my annual exam in June of '10. They reported no abnormalities found; normal PAP. Despite the fact I had been experiencing symptoms for over a yr, with a negative result my gyno thought there was no way I had cancer and treated me for endometriosis. A month after exam, I suffered two shattered vertebrae, a seizure and a coma followed by a second seizure and coma a month after that. Diagnosis...stage IV cervical cancer. Again, a major miss by this Lab facility. And a life threatening one.
This is precisely why I tell everyone I can to be their own health advocate. You can not ever rely upon results you are given to be complete and truthful. If you suspect something is wrong, go to dr...again and again and again if necessary until someone listens to you. You never know...you may be right. I was!
Oh...and do not use LABCORP, if you can avoid it!
Seriously...Value? How do I put a value on what I have gone through because of their incompetence?
Long Wait -- Nopbody Cares
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